We are the leading steel manufacturer on Southeast Asia with thousands of manpower and located in Cibitung area is looking for dynamic, smart, persistent and diligent candidates for :
Helpdesk Administration
Jawa Barat - Cibitung
Responsibilities:
- Respond to request for technical assistance in person, via phone, web application, e-mail.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action.
- Follow standard helpdesk procedures.
- Log all helpdesk interactions.
- Administer helpdesk software.
- Redirect problems to appropriate resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Stay current with system information, changes and updates.
Requirements:
- Male/Female, 20 – 23 years old.
- At least diploma degree majoring in IT.
- Computer literate (Ms. Office).
- Having 0 – 1 year experience on working knowledge of fundamental operations of relevant software, hardware and other equipment. Fresh graduates are welcome to apply.
- Possess knowledge of relevant call tracking applications.
- Possess knowledge and experience of customer service practices.
- Excellent communication in English, both oral and written.
- Creative and result oriented.
- High analytical and problem solving skill.
- Possess skill in documenting problem solving documentation (knowledge base).
- Persistent and tough attitude is a must.
- Able to perform under pressure.
- Willing to be placed in Cibitung area.
- Willing to join immediately (one week noticed).
Please send your complete resume, contact number and expected salary in Ms. Word format (max. 50kb) to:
Or by post to:
HRD Gunung Steel Group
Jln. Imam Bonjol IV Warung Bongkok
Sukadanau, Cikarang Barat Bekasi 17520
(Please visit our website : www.grdsteel.com )
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