Novus
Puncak Resort & Spa is searching for practical and reliable people
who can perform their tasks efficiently and effectively while creating a
comfortable environment where guests will feel right at home.
General Manager Jawa Barat - Puncak
Responsibilities:
JOB DESCRIPTION
This
challenging position has overall responsibility for managing the
operations of the resort to maximize profitability, deliver a unique
guest experience, ensure superior service and product quality, and drive
brand and value initiatives, hotel performance, the development of
staff, building awareness of the hotel and brand in Jakarta --
including the expatriate community.
As General
Manager you will manage day-to-day operations and assignments of the
hotel as you plan and organize work, communicate goals, and
schedule/assign tasks. You will comply with and advise staff of formal
policies and procedures, identify options and resolve issues while you
initiate salary, disciplinary, or other staff-related actions in
accordance with company rules and policies. You will alert the corporate
office of serious issues. Your will be
responsible for ensuring that
product quality standards are met in all areas as it relates to the
performance metrics of the hotel including: appearance, levels of
maintenance and cleanliness; establish and maintain preventative
maintenance programs to protect the physical assets of the hotel and
achieve productivity and quality goals. You will establish performance
goals for employees and provide regular feedback and develop a
succession plan to ensure adequate staffing levels at all time. You will
ensure that all staff are properly trained and have the tools and
equipment needed to effectively carry out their job functions and
provide a safe and secure environment for guests, employees, and hotel
assets. Requirements include achieving established safety compliance
goals and comply with all standards and inspection requirements.
DUTIES AND RESPONSIBILITIES
Financial Returns:
-
Prepare
annual capital, cash flow and sales and marketing plans to accurately
forecast budgets and meet required operating targets
-
Analyze
financial data to drive revenues, future profitability, and maximum
return on investment. Use distribution channels and technology platforms
to drive revenue and maximize market share
-
Lead
capital plans and asset management initiatives, including working with
owner to maintain or improve the property’s market leadership position
Human Resources:
-
Develop programs that drive improvements in team-member engagement and are aligned Novus service behaviors
-
Develop,
implement, and monitor team member succession planning to ensure
optimal staffing in the future. Establish performance and development
goals for team members and provide mentoring, coaching and regular
feedback to enhance performance
-
Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Guest Experience:
-
Demonstrate
brand citizenship by maintaining compliance with all required brand
standards, behaviors, hallmarks, and license agreement mandates
-
Drive
improvement in guest satisfaction goals. Collaborate with colleagues and
hotel team members to establish and implement services and programs
that meet or exceed guest expectations
-
Make time to interact with guests, solicit feedback and build relationships
Responsible Business:
-
Ensure a
safe and secure environment for guests, team members and hotel assets
in compliance with hotel’s or owner’s policies and procedures and
regulatory requirements. Maintain relations with outside contacts
-
Act as
public relations representative to raise awareness of hotel and brand in
local community. Drive team member involvement in community
organizations, activities and businesses
-
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
Requirements:
Education :
-
A Bachelor's degree in Hotel Administration, Business Administration or equivalent preferred
Experience :
-
3-5 years of general management experience , 2-4+ years experience working in Food & Beverages serving for MICE preferred.
Language & Communication Skills :
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Ability to read, write and and speak Indonesian and English sufficiently for verbalinstruction and correspondence
-
Ability
to effectively present information in one-on-one and small group
situationsto customers, clients, and other employees of the organization
-
Ability
to effectively communicate professionally with guests, associates,
supervisors, and others as required for optimum operation of the
property
-
Ability to speak other international languages is an advantage
Personal Characteristics:
-
Energetic, motivated, and confident , curious and aware
-
Team Leader
-
Self-motivated
Organization And Time Management Skills:
-
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Computer Skills:
-
Basic knowledge of computers , Internet and software including ability to use e-mail, word processing, and spreadsheet software.
Physical Demands:
-
This
position requires you to access all areas of the property at all times,
and topersonally evaluate the quality of all products offered by the
hotel, including fooThe position requires you to be fully mobile and to
have unimpaired sense perception, including color vision.
Perform other duties as assigned. May also serve as manager on duty.
If you're ready to make the move to a great, new career opportunity apply now by sending your Resume and CV to
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