Helpdesk Administration

PT Gunung Raja Paksi

We are the leading steel manufacturer on Southeast Asia with thousands of manpower and located in Cibitung area is looking for dynamic, smart, persistent and diligent candidates for : Helpdesk Administration Jawa Barat - Cibitung Responsibilities: Respond to request for technical assistance in person, via phone, web application, e-mail. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise user on appropriate action. Follow standard helpdesk procedures. Log all helpdesk interactions. Administer helpdesk software. Redirect problems to appropriate resource. Identify and escalate situations requiring urgent attention. Track and route problems and requests and document resolutions. Prepare activity reports. Stay current with system information, changes and updates. Requirements: Male/Female, 20 – 23 years old. At least diploma degree majoring in IT. Computer literate (Ms. Office). Having 0 – 1 year experience on working knowledge of fundamental operations of relevant software, hardware and other equipment. Fresh graduates are welcome to apply. Possess knowledge of relevant call tracking applications. Possess knowledge and experience of customer service practices. Excellent communication in English, both oral and written. Creative and result oriented. High analytical and problem solving skill. Possess skill in documenting problem solving documentation (knowledge base). Persistent and tough attitude is a must. Able to perform under pressure. Willing to be placed in Cibitung area. Willing to join immediately (one week noticed). Please send your complete resume, contact number and expected salary in Ms. Word format (max. 50kb) to: Email : hcd04@grdsteel.com Or by post to: HRD Gunung Steel Group Jln. Imam Bonjol IV Warung Bongkok Sukadanau, Cikarang Barat Bekasi 17520 (Please visit our website : www.grdsteel.com )