amIT Global Solutions (AGS) is an Information Technology Solution and Services Company provides a wide range of services including Professional Services, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in all verticals to help our customers. During the turbulent global market we help our customers with cost-effective, high quality solutions especially to Small and Medium Enterprises. Our IT Consulting Division practices a proven approach that helps our customers to acquire best talents and helps the IT Staffs to deliver high quality services.
AGS pioneers in Quality to visualize and establish standards in improving Software Quality and promoting the concept Quality As A Service (QAAS) which helps to reduce higher costs in maintenance of mission-critical applications.
Rapid Response Developer / Manager
Selangor (Malaysia)
Responsibilities:
Position 1: Rapid Response Developer
The role involves:
• Providing high-quality development and technical support for Nintex software products, requiring working knowledge of our code base
• Investigating and identifying customer issues and solving problems
• Providing a conduit between product teams and customers on issues
• Being capable of fixing minor bugs and producing hotfix builds for customers as required
• Engaging in and leading Live Support as necessary to investigate and troubleshoot a customer’s technical problem
• Helping write technical information in formats that can be understood by varied audiences for various purposes
• Recognizing and communicating product issues to the development team
• Assisting the support team in developing technical knowledge and support skills
• Using and expanding our existing Knowledge Base
• Assisting with community/online support.
Essential Skills:
• Excellent verbal and written communication skills
• Previous experience in a software development and/or support team
• Technical knowledge of Microsoft products and technologies
• C#, JavaScript, ASP.NET, SQL and Ajax development skills
• Commitment to understanding our customers’ needs
• Creative and methodical problem solving skills
• Fast learner with a willingness to learn new technologies
• Self-motivated and flexible
• An inquisitive mind
• Takes on commitment to and responsibility for resolving customer issues.
Position 2: Rapid Response Manager
The ideal candidates will display:
• Strong SharePoint 2007 and SharePoint 2010 configuration/administration skills
• Strong problem solving and written and verbal communication skills
• A strong sense of customer service and empathy towards our customers, plus a strong desire to act fairly and honestly with a wide variety of customers
• Understanding of the bigger picture elements of good customer service
• The ability to delegate tasks and priorities a large number of cases and hotfixes and ensure SLA are adhered to
• Minimum of 5 years C# development experience
• Customer service, support desk or other comparable experience
Highly Desirable:
• Application development,
• Web development and web services
• InfoPath
• Excel Services
• Active Directory
• WWF, JQuery and Silverlight
What We offer•
• A great place to work
• An awesome team of people to work with
• Access to the latest and greatest technology
• Personal and career development
• A company that genuinely cares about you
• The ability to do what you love, in an environment that supports you
• Fixed allowances for business related expenses
• Company paid Health and Life Insurance benefit
• Training, support, coaching and development
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
- Required skill(s): Development, SDLC, Sharepoint, .NET, MS SQL Server, C#.
- At least 5 year(s) of working experience in the related field is required for this position.
- Preferably Senior Executives specializing in IT/Computer - Software, IT/Computer - Network/System/Database Admin or equivalent.
- 3 Full-Time position(s) available.
How to apply?
We invite suitable applicants to submit a copy of your updated resume in Word format (doc or docx).
Please fill the below info:
Position described/looking for : Rapid Response Developer / Manager
Current Salary :
Expected Salary :
Notice Period (in Weeks) :
Nationality :
Relevant Exp (as Developer / Manager) :
Total Exp :
Alternatively, you may submit your resume as an attachment to: jobs@amitglobal.com
**Only short-listed candidates will be notified**
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